all or part of your call centre
Virtual call centres lend
themselves to outsourcing on two levels. Firstly, inbound calls can be
routed to an outsourced group on an overflow basis. Secondly, all
inbound calls can be routed to an outsourced function consisting of one
or more companies.
routing with a virtual call centre
The concept is simple - route
calls your staff don't/can't answer due to volume to another party. As
research has shown potential clients hang up and go elsewhere when
their calls are not answered this option makes perfect sense to
Calls can be re-routed to the
overflow site based on the criteria you specific such as:-
- when all other operators are
- after callers have been waiting
for a specified amount of time
- at a certain time of day
- < your requirements?>
New Prospect Business Solutions
has teamed up with best-in-class partners to offer you a complete
package including on shore and off shore outsourced agents. We function
as a one stop shop for all your call centre needs.
outsourcing with a virtual call centre
Rather than overflow calls only,
you can outsource answering of all inbound calls effectively
outsourcing the call centre function. Outsourced agents can also link
into your computer systems and/or perform other back off processes.
As we have strategic alliances
with best-in-class on shore and off shore call answering
partners we ensure you receive a high quality service.
Our partners offer agents in
the UK, India and South Africa.
What do you want to do next?